Spezialist* Mobile Device Management

Tätigkeit Define the Mobile Device Management (MDM) roadmap, architecture, and standards in alignment with global IT strategy and security requirements Establish and enforce security policies, compliance baselines, and data protection mechanisms across the entire mobile device fleet (iOS, Android, macOS) Evaluate and recommend new MDM technologies, features, and configurations to continuously improve security, compliance, and end-user productivity Deployment and Lifecycle Management: Design and implement automated, zero-touch enrollment and provisioning processes for all corporate devices using Apple DEP/Business Manager and other relevant tools Oversee the continuous monitoring, patching, and configuration management of the MDM environment to ensure high availability and optimal performance Develop and maintain comprehensive documentation, runbooks, and disaster recovery procedures for all MDM-controlled services and platforms Advanced End-User Service and Support: Act as the highest escalation point (Tier 3) for complex or recurring issues related to device configuration, application deployment, and MDM-platform stability Analyze service desk tickets and monitoring data to identify trends, root causes, and opportunities for proactive system optimization and self-service improvements Lead the successful deployment of corporate applications and profile configurations via the MDM platform, ensuring minimal disruption and adherence to security best practices Profil Deep expertise in Apple Centric MDMs (policies, extension attributes, patch management) for the macOS/iOS fleet Solid proficiency in Microsoft Intune (Endpoint Manager) for Windows and Android management Experience working with other MDM tools (e.g., Workspace ONE, Kandji, MobileIron) Advanced scripting in Bash/Zsh (macOS) and PowerShell (Windows) to create custom extension attributes and remediation workflows Hands-on experience implementing CIS Benchmarks or NIST frameworks via MDM configuration profiles Proven track record of executing MDM migrations Hands-on experience implementing CIS Benchmarks or NIST frameworks via MDM configuration profiles Knowledge of macOS Security Internals (Gatekeeper, XProtect, TCC permissions, Kernel/System Extensions) Ability to design the "Lifecycle of a Device" from procurement to decommissioning Ability to assess the current state of the device environment, and visualize a "Future State”, or assist in building a roadmap Experience leading a migration project Ability to translate complex technical configurations into "Self-Help" articles for users Willingness to mentor L1/L2 support staff on MDM troubleshooting